Cancellation, Returns & Warranty Policy

At Changshu Josusu Business Department, we are committed to supplying reliable, industrial-grade products while ensuring transparency and fairness in our cancellation, return, and warranty processes.

Returns Policy

Products may be returned within 30 days of receipt. If you wish to exchange an item, please return the original product and place a new order for the desired item.

If you receive an incorrect item, a defective product, or an incomplete shipment, please follow the return instructions outlined below.

Warranty Policy

All products supplied by Changshu Josusu Business Department are sourced to meet industrial quality standards. If a product does not perform as expected, our technical support team will assist you in identifying an appropriate solution.

Many operational issues can be resolved through proper installation or troubleshooting. We encourage customers to consult available technical documentation before submitting a warranty claim.

Manufacturer Warranty

Certain products are covered by a warranty provided directly by the manufacturer or supplier. If a defect arises during the applicable warranty period, the product may qualify for repair or replacement according to the manufacturer’s warranty terms.

Warranty coverage varies by brand and is valid only when products are used as intended. Customers may also contact the manufacturer directly for warranty-related inquiries.

Changshu Josusu Warranty

Selected products include a voluntary limited warranty offered by Changshu Josusu Business Department, covering defects in materials or workmanship.

• Industrial-grade products may include extended warranty coverage as stated on the product page or quotation.
• Warranty duration and terms are clearly specified per product.
• Normal wear and tear, misuse, or improper installation are not covered.

If a valid defect occurs within the warranty period, we will assess the case and determine whether a repair, replacement, or refund is appropriate.

How to Report a Return or Warranty Claim

Detailed Return Conditions

• Products must be returned within 30 days after return authorization is issued.
• Items must be unused, undamaged, and in original packaging with all documentation.
• Packaging or documentation with oil, grease, labels, or writing may be considered damaged.
• Items must be packed in an additional outer carton to prevent transport damage.
• Return shipments must include the completed return form and claim reference number.
• Return shipping costs are the responsibility of the customer unless the error is ours.
• The customer bears the transport risk; insured or registered shipping is recommended.
• Refunds are issued after inspection and no later than 30 days after receipt.

Items Excluded from Return

• Used, installed, or damaged products.
• Products with missing or damaged original packaging or documentation.
• Items not purchased through our official sales channels.
• Custom-made or made-to-order products.
• Products clearly marked as non-returnable.

This policy provides a general overview. In the event of discrepancies, the official terms and conditions of Changshu Josusu Business Department shall prevail.